Our returns policy is simple, if you are not satisfied with your product and can return within 7 days of receiving it, we will refund your purchase. Unfortunately we cannot accept returns after this time.
Remember all our products (unless stated) are preloved, second hand, old, collectable and vintage. As such Gabrielle Designs clothing is prone to moth damage, we will photograph any major holes and tears as best we can but please expect a certain level of moth munching to have occurred. Sometimes the clothes are prone to fading and being a bit smelly. Upon purchase we will endeavour to scrub up and send out our bears in the best possible used condition. (see about our bears)
The best description we can offer is our photographs please look carefully at them as they will give you the best idea of condition. If something isn't mentioned in the description that is visible in the photograph, then we cannot accept the return.
We cannot offer a refund for return postage
We do sometimes add an effect to the main photograph, this is for the aesthetics of the site only and the original photo will also make up the description. If it doesn't have one please ask, it has been omitted as an oversight.
We value your business and we believe that 'preloved' is a large part of the charm of much of what we stock and we try our very best to be as descriptive as we can in our listings. We would never attempt to knowingly mislead. We encourage you to ask us about any items you are interested in purchasing and we will endeavor to answer you as soon as is humanly possible.
The Paddington Collective